#6 DELIVER RESULTS

It needs to be clear what is expected of you. If you are not sure, you must ask those to whom you report as you want to know very clearly what your goals are, what the targets are that are expected of you and your team. Even in personal relationships it would be good to know what your friends or family members really expect from you so you are CLEAR AS TO WHAT NEEDS TO BE DELIVERED. So often, there is a lack of mutual understanding between people as to what is expected and so often people are disappointed in other people's performance when it is really about lack of clear communications and clear understandings.

What you want to do is to be ALWAYS RELIABLE. You want to establish a track record of delivering results and of EXCEEDING EXPECTATIONS. At Integrity First Mortgage Solutions this is a cornerstone of our business. We work hard to OVER-DELIVER. This is how we build client loyalty and continuous referrals. It has served us very well. 

What people say who are focused on Delivering Results:

• What specific results are we (or I) expected to deliver? When are the results expected?
• What will success look like or how will success be measured?
• We (I) cannot try, we must do!
• Our (My) goal is to be ahead of schedule and under budget - exceeding expectations.
• We (I) need to measure our (my) performance day by day so we (I am) are sure we (I am) are on track to meet our (my or the) goals.

#6 Deliver results is from S.R. Covey's book THE SPEED OF TRUST, really worth reading.